DELIVERIES

Buy as much as you want and pay only a £10.00 shipping charge per order for all orders under £75. For orders over £75, it's FREE shipping to all UK mainland addresses.

For orders to the Channel islands, Scottish highlands, Northern Ireland, Ireland and all European countries delivery charges will vary, and will automatically be calculated by our system at the time of placing your order.

All orders will be dispatched within 3 working days

RETURNS

If you are not completely satisfied with your purchase, simply return the item's to us in their original condition and packaging within 30 days of receiving your order and we will issue you a refund subject to our terms & conditions.

Please send products you would like to return to:

CONCEPT HOUSE
5 AINTREE RD
PERIVALE
GREENFORD
UB6 7LA

Please insert a copy of your packing list with a note stating why you would like to return the goods

Please make sure you do this within 30 days of receiving your order, otherwise we may not be able to offer you a full refund

Our 30 day no-quibble guarantee

We promise you, that you have 30 days after receiving your goods to decide if you wish to keep them.

If during that time you change your mind and would like to return them - no problem. This is subject to our Terms & Conditions.

Please note though, that we can only offer a full refund on items that have not been used.

In order to qualify for a refund on any items being returned that are NOT faulty, all items must be returned unused, by yourselves and in a good re-sellable condition, including the original, undamaged packaging.

Before sending back any products for refunds you will need to get authorisation from a member of staff to confirm that these goods can be returned subject to our terms & conditions. Some products that are specifically ordered

from our manufacturing partners for our customers may noy qualify for returns.

Breakages Guarantee

As with any other company who ships items by courier, we do occasionally experience breakages or damages which has occurred during transit. Currently breakages happen to under 1% of our shipped items.

We continuously update and improve our packaging to avoid breakages, but we are unfortunately not able to avoid some things being damaged during transport.

What to do if your item has broken:

It is very important that you check your goods upon arrival. If any of your items are damaged, please make a note of this with the delivery company. Please take a clear photograph of the outer packaging and of the actual damage to the item received and email this to us with a description of the damage, quoting your order number

We will then arrange for a replacement item to be sent to you as soon as possible and we will contact you using the details provided to confirm what has been arranged and when to expect your replacement.

Please be assured that we will always replace goods that have been damaged during transport if reported to us within 7 days.